Terms of Service
These terms govern your use of the Alpyn Advancements website and services. If you sign a separate service agreement with us, that agreement controls where it differs from these terms.
1. Agreement
By using alpynadvancements.com or our services, you agree to these Terms of Service and our Privacy Policy. If you use our services on behalf of a business, you confirm you are authorized to accept these terms for that business.
2. Our services
Alpyn Advancements ("Alpyn," "we," "us") provides HVAC and home service companies with an AI receptionist, HQ, our custom customer relationship management system (CRM), text automations, advertising management, local SEO and websites. The specific services, plan, fees and minutes included for each client are set out in that client's order, proposal or service agreement.
3. Fees and billing
- Plans are billed monthly.
- Plans are month to month after an initial 3-month term, unless your agreement says otherwise.
- AI receptionist usage above the minutes included in your plan is billed at the rate in your agreement.
- Advertising spend is separate and is paid by you directly to the advertising platform (for example, Meta for Facebook and Instagram ads).
- Promotional discounts, such as the Founding Client Program, apply only as described in writing and do not apply to setup fees.
4. Your responsibilities
- Provide accurate information about your business, services, pricing and service area so we can set up your system correctly.
- Make sure your use of calls, call recording, texting and advertising complies with applicable laws, including obtaining any consent required from your customers before they are contacted by text or recorded.
- Review the information captured by the AI receptionist and follow up with your customers. You remain responsible for the services you provide to your customers.
- Keep your login credentials secure and tell us promptly about any unauthorized use.
5. AI receptionist
The AI receptionist identifies itself as a virtual assistant. Like any automated system, it may occasionally misunderstand a caller or record details incorrectly. It is not intended for emergencies; callers with a life-safety emergency, such as a gas leak or fire, should contact 911 or their utility. You agree to review bookings and messages it captures.
6. Text messaging terms
By opting in to receive text messages from Alpyn Advancements, or from one of our clients through our platform, you agree to receive messages related to your service requests, appointments and account, such as confirmations, reminders and follow-ups.
- Message frequency varies.
- Message and data rates may apply.
- Reply STOP to opt out at any time. You will receive one confirmation message and no further texts unless you opt in again.
- Reply HELP for help, or email danny@alpynadvancements.com.
- Consent to receive text messages is not a condition of purchase.
- Carriers are not liable for delayed or undelivered messages.
See our Privacy Policy for how we handle mobile information. We do not share mobile information with third parties or affiliates for marketing or promotional purposes.
7. Your data
You own your customer data. We use it only to provide our services to you, and we never sell it. When our relationship ends, you may request an export of your data, and we will delete or return it as described in your agreement or as required by law.
8. Our intellectual property
Our custom CRM software (HQ), our AI receptionist configuration, this website and our materials belong to Alpyn. We grant you a limited, non-transferable right to use them while you are a client. Content you provide to us (such as your logo, photos and business information) remains yours, and you give us permission to use it to provide the services.
9. No guaranteed results
We work hard to help you capture more calls and book more jobs, but we do not guarantee any specific number of leads, calls, jobs, rankings or revenue. Results depend on many factors outside our control, including your market, pricing, reviews and advertising budget.
10. Acceptable use
You agree not to use our services to send unsolicited messages, violate anyone's privacy, break the law, or interfere with the security or operation of our systems or those of our providers.
11. Disclaimers
Except as expressly stated in a written agreement, our website and services are provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. Services that rely on third parties (such as phone carriers, advertising platforms and AI providers) may experience interruptions outside our control.
12. Limitation of liability
To the fullest extent permitted by law, Alpyn will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or business opportunities. Our total liability for any claim relating to the services is limited to the amount you paid us for the services in the 3 months before the claim arose.
13. Termination
Either party may end month-to-month service with written notice as described in your agreement. We may suspend or end service if fees are unpaid or these terms are violated. Sections that by their nature should survive termination, including fees owed, data, disclaimers and limitation of liability, will survive.
14. Governing law
These terms are governed by the laws of the state in which Alpyn Advancements is organized, without regard to conflict-of-law rules.
15. Changes
We may update these terms from time to time. We will post the new version on this page and update the "Last updated" date. Continued use of the website or services after changes means you accept the updated terms.
16. Contact
Alpyn Advancements
Email: danny@alpynadvancements.com