Privacy Policy
This policy explains what information Alpyn Advancements collects, how we use it, and the choices you have. If you have questions, email danny@alpynadvancements.com.
1. Who we are
Alpyn Advancements ("Alpyn," "we," "us") provides an AI receptionist, a custom customer relationship management system (CRM) called "HQ", advertising, local SEO and website services to HVAC and home service companies. This policy covers our website at alpynadvancements.com, our communications with you, and the text messages we send.
2. Information we collect
Information you give us
- Contact details such as your name, business name, email address and phone number, when you book a call, fill out a form, email us or text us.
- Information about your business that you share during discovery calls and onboarding.
- Your consent to receive text messages, and your opt-out requests.
Information collected automatically
- Basic technical information when you visit our website, such as browser type, device type, pages visited and approximate location derived from your IP address. Our hosting provider may keep server logs of this information.
Information we process for our clients
When an HVAC company uses our services, we process information about its customers (for example, a caller's name, phone number, address, service request, and call recordings or transcripts) on that company's behalf. That information belongs to our client. We use it only to provide our services to that client, and we never sell it or use it for our own purposes. If you are a customer of one of our clients, please contact that company about your information; we will help them respond to your request.
3. How we use information
- To respond to you, schedule calls and provide the services you request.
- To send service-related text messages and emails you have agreed to receive, such as appointment confirmations, reminders and account notices.
- To operate, secure and improve our website and services.
- To comply with legal obligations and enforce our terms.
We do not sell personal information, and we do not share it for cross-context behavioral advertising.
4. SMS / text messaging
If you provide your mobile number and agree to receive texts from Alpyn Advancements (or from one of our clients through our platform), you may receive messages such as appointment confirmations, reminders, follow-ups about a service request, and replies to your questions.
- Consent: We only text people who have opted in, for example by checking a consent box, texting us first, or agreeing on a call. Consent is not a condition of purchase.
- Frequency: Message frequency varies.
- Cost: Message and data rates may apply.
- Opt out: Reply STOP at any time to stop receiving messages. We will send one confirmation message and then no more texts unless you opt in again.
- Help: Reply HELP for help, or email danny@alpynadvancements.com.
- Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. How we share information
We share information only as needed to run our business and provide our services, subject to the SMS commitments above:
- Service providers that work on our behalf, such as website hosting, scheduling, email delivery, telephone and text messaging, voice AI, database and payment providers. They may use the information only to provide services to us.
- Our clients, when we handle calls, texts or records on their behalf.
- Legal reasons, when required by law or to protect the rights, safety and property of Alpyn, our clients or others.
- Business transfers, if Alpyn is involved in a merger, acquisition or sale of assets, in which case this policy will continue to apply to your information.
6. Call recordings and AI
Our AI receptionist identifies itself to callers as a virtual assistant. Calls handled by our services may be recorded and transcribed so our clients can review them and follow up on service requests. Our clients are responsible for giving any notices and obtaining any consents required by the laws where they operate.
7. Cookies
Our website does not use advertising cookies. Third-party services we link to, such as our scheduling page, may use their own cookies under their own privacy policies.
8. Data retention
We keep personal information only as long as needed for the purposes described in this policy, to provide our services, or as required by law. Client data is kept for the length of the client relationship and returned or deleted afterward as agreed with the client.
9. Security
We use reasonable administrative, technical and physical safeguards to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
10. Your choices and rights
You may ask us to access, correct or delete your personal information, or to stop contacting you, by emailing danny@alpynadvancements.com. Depending on where you live, you may have additional rights under state privacy laws. We will not discriminate against you for exercising them.
11. Children
Our services are for businesses and are not directed to children under 13. We do not knowingly collect personal information from children.
12. Changes to this policy
We may update this policy from time to time. We will post the new version on this page and change the "Last updated" date above.
13. Contact us
Alpyn Advancements
Email: danny@alpynadvancements.com